Reply from SkatePro: Hi Thomas,
We are sorry you had a bad experience with this model. :(
We understand your frustration, and we hope next time you will find a more suitable model either from us or from a local store.
It is very important to take into consideration all the product characteristics and one's experience with roller skating. Not all boots and skates designs will fit one's foot perfectly and there are many factors to take into consideration such as booth/shell hardness and your anatomical shape.
We suggest, for a better choice, to try on different pair of skates at a local store where it is easier for you to have a look and a better feel of them. :)
Hope this helps.
Wishing you peaceful day ✌