Reply from SkatePro: Hi Niels,
Thank you for taking the time to write a review👌
I am sorry about this. After a 2h long session, this should not have happened. I couldn't find your order number in our system, but if you could send us an email to firstname.lastname@example.org with some pictures of the issue and a description of how this had happened, I am sure we will be able to find a solution for you.