Reply from SkatePro:  We are very sorry to hear that you received skates that were not in mint condition. It's very important that you contact us right away so that we can get it fixed, because we don't expect our customers to be happy with scratched skates, at least when they are brand new. Please email us a few pictures of the scratched skates and we will take a look at them for you. The pictures can be sent to email@skatepro.uk
/Mads

Reply from SkatePro:  We're very sorry it took so long to ship your parcel. The delivery date for your skates was only an estimated delivery, as we completely rely on our suppliers to deliver the skates to us on the agreed date. This is why we don't promise to ship the product on the estimated date. We also find it very unfortunate if we can't ship the item out on the estimated date. Hope you are enjoying the skates, despite this inconvenience!

/Laura