Reply from SkatePro: Thank you so much for your effort in writing this review. I see that we have been indeed in contact with you to first find out if we might have a mistake and not sharpened the blades. But after you provided us with all the information, also refunded you for the insufficient sharpening. Once again, our apologies for the inconvenience and we hope that your daughter has a great time skating! ⛸️ // Doreen |