Reply from SkatePro: Hi Malcolm,
We are sorry for your experience with the products.
My colleagues replied to you two times: once on 17.08 and the second time on 22.08.
They asked for a couple of pictures in order to take a closer look at the issue.
It is possible our emails went in your spam folder.
Can you check and send us some pictures with the products in question and a short description of the exact issues you encountered?
Looking forward to hearing from you,