Shipping and Returns
Besides the price of the products, you only have to pay the shipping cost. The shipping cost is displayed during the checkout process and also in the order confirmation, that you will receive via email.
The expected delivery date will be shown clearly during the checkout process and the order confirmation. Notice that we do not ship your order before all the items are in stock. You will receive an e-mail notification if the shipment of your order has been delayed.
Delivery to a different country
We are delivering our assortment to a variety of other countries. Find our delivery overview here: Delivery abroad
When your order is shipped, you will receive an email with a link to the Track-and-Trace information of your parcel.
Should you regret your purchase; any product can be returned within 365 days. The right of withdrawal is expiring after 365 days after receiving the order. At the same time you have to inform us about the withdrawal via email, write to firstname.lastname@example.org, or phone, call +44 330 027 0202. You can also choose to use our standard withdrawal form and send this along with the return. If you want to make use of your right of withdrawal, it is not sufficient to just reject the acceptance of the order without notifying us about the withdrawal.
According to the consumer law, returning an order for any reason and without justification is possible for you as a customer within 14 days. As a standard, you have to pay yourself for the return shipping costs. From the point of the delivery, you are responsible for the condition of the goods.
But SkatePro is furthermore giving you the opportunity to return your items after exceeding this timeframe. The requirement for using your right of withdrawal from the 15th until the 365th day after receiving your order: The returned products must be in the same condition and quantity as they were when you received them.
The goods can be returned employing the following methods:
- By returning your order
- You are welcome to use our standard withdrawal form and send this along with your return (see Appendix I)
Always remember to attach your order number when returning ordered items. You can do this by adding the enclosed return note to your return parcel or by printing the return form from our website, filling it out and adding it to the parcel with your return items. Note that the product’s condition is your responsibility from the time of delivery, until it is returned to us. Therefore, make sure to securely wrap the items you wish to return.
When importing the goods to the USA, you may have to pay tax (VAT and customs duties). In some cases, you will also have to pay customs and possibly a handling fee.
Based on our experience, the following scenarios may arise if you order articles for personal use:
- Order value: below $800 - duty-free shopping
- Order value: $800-$1.800 - flat 4% duty rate
- Order value: over $1.800 - orders will be subject to the general import duty rates
Notice: The given information is supposed to be an orientation only.
If you are a citizen of a non-EU country and received an order with VAT (delivery to a country within EU), then you can get a refund of the VAT that you paid. In order to do that, you have to send us the original invoice with a stamp from the customs of the country in EU, you are leaving, when traveling back to your homeland. This document needs to be sent to SkatePro latest 2½ months after the goods have been exported outside of the EU.
We charge an administration fee of $20 per invoice, which will be subtracted from the refunded VAT.