Reply from SkatePro: Thank you very much for your review!
I do understand your frustration. Hopefully you received the straps eventually. When we were investigating the matter, you informed us of buying straps from another company. As the error on the skate would have been covered under the warranty, we of course refunded you for the amount you paid for the straps you bought somewhere else. Of course, it was in the first place our responsibility to make this work for you. Unfortunately, due to the Holiday season, we could not get to you right away with the solution we also had to discuss with the supplier.
You will receive a personal email from me, to find out if everything is set now or if there is more we can do for you. // Doreen