Reply from SkatePro: HI there,
Thank you for taking the time to write a review👌
I am sorry about this. :( we always recommend measuring the length of your foot first and choose the size according to that instead of your usual size. This is because different skates have different sizing.
I can see that you have purchased our return label to get these back to us. Sorry about your experience... Once we receive them back, we will, of course, issue a refund for you.
Please let us know if you have any questions for us✌