Reply from SkatePro: Thank you for your feedback.
I'm very sorry that the replying time was not as fast as you would have hoped for. Usually, we do reply within 24hours. Due to the summer busyness, it has been in some cases, about 48 hours.
After we did provide you with a free return label to you, we did refund you 4 days after that. A full one, of course.
Again, my apologies for the inconvenience.