Reply from SkatePro: Hi Mike,
I am sorry to hear about your sizing issues.
As my colleague already wrote to you by email, we would love to get further details, so we can share this information with future customers.
In regards to the taxes and duties: On your order with SkatePro, you don't pay taxes and duties. These will be collected by FedEx in the name of your local authorities, the CBSA.
Their Website allows you to check your estimated taxes and duties beforehand, by using their calculator.
We do also have such a calculator implemented now and as soon as you are about to check out it shows you an estimation.
Please have in mind that the taxes and duties will be regulated and collected by Canadian customs, so they can vary a bit and probably not match the estimation.
If there is any further question, please feel free to get in touch with us again.
Always happy to help.