Reply from SkatePro: Hi Erin,
We are sorry for this inconvenience and the experience you had with your product.
Here at SkatePro, we are constantly striving to create the best experience for our customers. Sadly, there are many factors that can interfere with the stage the product arrives in like: production errors, damage during transportation, mishandling during the custom clearance process and so on.
That is why, we are always happy to help you and other customers, either through the phone or via mail 😊. In this way, we can discuss and documents the issue with our Claims Department, and come with the most suitable solution for everyone problem.
We wish you a good day & hope to hearing from you in the future✌